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They are powerless to the pull of memory, yet paralyzed by their contemporary comforts.

“I felt like I was 18 years old again, completely powerless, with no voice.”

"From one day to the next, you find yourself powerless and surprised, and you discover that your life could change forever," Acerbi would recount a few years later.

But in an interview with The Times, Dains said she felt powerless to solve entrenched problems that included severe understaffing and employees who mistreated or neglected animals.

"The people I speak to on the phone or on email are apparently interested…but seem powerless to make any difference to stop this happening," he added.