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He said he thought the chatbot would help minimise the number of web pages that users must sift through, while also allowing people to ask more complicated queries.

“These injuries are not only life-altering but will require extensive and ongoing medical care, including physical therapy, rehabilitation, and specialized support to help her navigate this new chapter,” the web page said.

Eloise Edgington, who could not do any work as a copywriter in Barcelona, said she was only receiving occasional messages, could not load web pages on her phone and was trying to conserve her battery.

Google’s Android smartphone operating system also makes use of some aspects of Chromium to ensure that web pages load properly on phones, he said.

If you have been affected by this story, the BBC Action Line web page features a list of organisations which provide support and advice.