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"I don't want little old ladies to turn around in that car park and get fined for someone sat watching a camera," Mr Leighton said.

“Why are you singing that old lady song to a new baby?” her mother would ask.

"We try our best but if there's no beds what can we really do? We just make the old lady as comfortable as she can, just make sure that she's okay. But there's no beds."

“I personally will be come and be here regardless of what goes on there. But I’m a crazy, stubborn old lady. Families will not come back here. It’s impossible.”

Jennie Booth stands in the 7,000sq ft stock room and says new sites like this shake off the image of charity shops having "little old ladies doing their knitting behind the counter".