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She said she had gone to the service entrance, as directed, and was told by the folks at the service entrance to head back toward the lobby and use the main entrance.

Fifteen minutes later, stomachs grumbling, they hopped off and bustled up the alley that would take them to the service entrance behind the Imperial Marquis Hotel.

Its occupants weren’t far — not far from the mall’s service entrance the bodies of two Russian soldiers laid side-to-side near a piece of fallen, crumped-up yellow cladding.

“You can leave them at the service entrance around the corner,” he told me.

Credit Suisse, Barclays and others are using Sharebite, which coordinates orders from restaurants and directs delivery drivers to a building’s service entrance.