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Despite their fierce appearances, many of the barbers who work at Liem’s shops are soft-spoken and humble and reject any perceptions of violence and crime.

“I felt like we were gladiators,” the otherwise soft-spoken, gray-haired retiree said with a laugh.

“Tyler was always quiet but soft-spoken,” she said.

His acquaintances describe him as a soft-spoken, shy and hardworking student with a broad knowledge of the world, while his classmates and teachers said they found allegations of him having ties with Hamas "tenuous".

Brian Mphahlele was polite and soft-spoken; he would pause before responding to a question, as if waiting for his thoughts to pool in his mind.