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The fire was reported shortly after 1 p.m. in the 200 block of Winston Street in a row of commercial units, firefighters said.

His close childhood friend, Winston Andrews, is sitting alongside her as they laugh and smile at the memories.

"I had never known a part of my life when he wasn't in it," Winston says.

Winston says they all felt they had "tried everything", adding: "So maybe it is the right place for him to be, to try and get some help."

"Key to the observations is that you actually do the observations," says Winston.